Q) What if I change my address

A) It is important that we have your current address at all times. Please call us on 0800 444 827 to update your address details.

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Q) What if I change my bank account?

A) Simply phone us on 0800 444 827. FlexiGroup will send you a new Payment Method Form to complete and sign.

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Q) How is the GST calculated on my Flexirent agreement?

A) The GST on your Flexirent lease agreement is the GST on the purchase price of the goods, divided equally over the term of the lease. For example, on a $4,000 computer the GST is $500. When divided by 36 on a 3-year lease, the amount added to your monthly lease payment is $13.89. GST registered entities should be able to claim the GST amount as an Input Tax Credit. For more information, we suggest you contact your tax advisor.

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Q) Can I terminate the agreement at any time?

A) Yes, but you will need to pay FlexiGroup the termination amount which is calculated by the formula set out in your agreement (shown in clause 12 on page 6 and 7). The termination amount varies depending on whether the equipment is returned to us and the condition it is in. You should be aware that the termination amount in the early stages of the agreement can exceed the original cost of the leased equipment.

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Q) Can I upgrade the performance of the equipment?

A) If you want to modify the equipment to improve its performance you must receive our consent. Please notify us beforehand by phone or in writing.

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Q) Can I add new equipment to my agreement at a later date?

A) You can easily add items during the term (subject to credit approval). Just call us on 0800 444 827. We can usually approve the extra amount over the phone and fax the forms to your supplier within minutes. We will alter the amount to be paid on your subsequent payments and can combine the payments so they fall on the same day if preferred. The minimum add-on is $500. Conditions apply.

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Q) Who is responsible if the equipment breaks down?

A) You will be responsible for the maintenance or repairs of your leased equipment. We strongly recommend that all equipment be covered for the whole of the lease term by an extended warranty that covers you after the manufacturer’s warranty has expired. Check this with your supplier. If the equipment breaks down during the manufacturer’s warranty period, call the manufacturer or your supplier. After that time, call the extended warranty provider or your supplier.

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Q) How do I make a claim under Flexirent Protect?

A) Just call us on 0800 444 827 and ask for an Incident Notification Form. Our Customer Service Centre will help you through the process.

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Q) Who is responsible if the equipment is lost, stolen or damaged?

A) You will be responsible if your leased equipment is lost, stolen or damaged. You will have to continue your lease payments and if you have a Flexirent agreement, return the equipment to us at the end of the lease term. For your protection; we require that all leased equipment be insured.

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Q) What happens at the end of my Flexirent agreement?

A) FlexiGroup will endeavour to contact you before the end of your agreement as a reminder that your agreement is about to finish. If you have selected Flexirent Operating Lease you may choose to:

• Return Equipment
  If at the end of your term you have no further use for the equipment, simply return the equipment to FlexiGroup with no more to pay. Equipment has to bein good working order as per clause 13 (a) and (b) in the terms and conditions.
  
  
• Own the equipment at the end of the Minimum Term (subject to our agreement)
  Make us an offer to purchase the equipment if you would like to own it. You can offer any price, but we have the right to accept or reject your offer.
  
  
• Swap and update to new equipment
  (subject to our agreement) 3 months prior to the end of the Minimum Term (excluding 12 month terms), simply return the equipment in good working order and take out a new agreement. The new traded up contract must not be less than 10% of the original contract value, and not less than $500. FlexiGroup will waive up to 3 remaining lease payments if a trade up occurs 3 or more months before the end of term.
  
  
• Keep and update to new equipment
  If at the end of Minimum Term you wish to keep leasing the old equipment and update to new equipment, simply take out a new agreement for equal or higher value, and keep leasing the old equipment for one extra payment.
  
  

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Q) How do I update a Flexirent Agreement?

• 1. Call us on 0800 444 827
  
  
• 2. Advise if you would like to make an offer to purchase the existing equipment or if you wish to return the equipment to us. If you are upgrading, decide the spending limit you would like for a new agreement and FlexiGroup will determine your new lease payments.
  
  
• 3. Go to your supplier and select your new equipment: FlexiGroup will prepare the paper work and fax it to your supplier. Read and sign the paper work then collect the new equipment. Unless you want to change your banking details, FlexiGroup will simply deduct the first payment of your new agreement as previously arranged. You do not need to make any additional payment to the supplier.
  
  

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