Q) What if I change my address?

A) is important that we have your current address at all times. Please call FlexiGroup on 0800 444 827 to update your address details.

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Q) What if I change my bank account?

A) Simply phone FlexiGroup on 0800 444 827. FlexiGroup will send you a new Payment Method Form to complete and sign.

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Q) How is the GST calculated on my Flexirent Lease-To-Own agreement?

A) The GST payments on your agreement are calculated on the GST inclusive cost of the goods and no GST is added to the payments. With Flexirent Lease-To-Own businesses can typically claim tax deductions on depreciation and interest. For more information, we suggest you contact your tax advisor.

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Q) Can I terminate the agreement at any time?

A) Yes, but you will need to pay FlexiGroup the termination amount which is calculated by the formula set out in your agreement (shown in clause 12 on page 6 and 7). The termination amount varies depending on whether the equipment is returned to us and the condition it is in. You should be aware that the termination amount in the early stages of the agreement can in fact exceed the original cost of the leased equipment.

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Q) Can I upgrade the performance of the equipment?

A) If you want to modify the equipment to improve its performance you must receive our consent. Please notify us beforehand by phone or in writing.

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Q) Can I add new equipment to my agreement at a later date?

A) You can easily add items during the term (subject to credit approval). Just call us on 0800 444 827. We can usually approve the extra amount over the phone and fax the forms to your supplier within minutes. We will alter the amount to be paid on your subsequent payments and can combine the payments so they fall on the same day if preferred. There is a minimum requirement of for add-ons. The minimum add-on is $500. Conditions apply.

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Q) Who is responsible if the equipment breaks down?

A) You will be responsible for the maintenance or repairs of your leased equipment. We strongly recommend that all equipment be covered for the whole of the lease term by an extended warranty that covers you after the manufacturer’s warranty has expired. Check this with your supplier. If the equipment breaks down during the manufacturer’s warranty period, call the manufacturer or your supplier. After that time, call the extended warranty provider or your supplier.

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Q) How do I make a claim under Flexirent Protect?

A) Just call us on 0800 587 123 and ask for an Incident Notification Form. Our Customer Service Centre will help you through the process.

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Q) What happens at the end of my Flexirent Lease-To-Own agreement?

A) Ownership transfers to you at the end of your Flexirent Lease-To-Own agreement, provided all payments have been made and there are no other amounts owing.

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